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Customer Care

FAQs

I found something I like and I'm ready to shop! How can I place an order?
Great! You may browse our available pieces through our website at lolaanddaisies.com. Just choose your item/s, click Add to Cart, then click Checkout. Review your Shopping Cart, choose your preferred Shipping and Payment Option. Fill out the Customer Info and Delivery Details Form, then click Place Order. It's that easy! Don't forget to check your inbox for the details and messages regarding your order.

I don't know which size should I order!
Our size chart/guide is available on each of our product page. If you're unsure of your size, you may shoot us an email at lola_daisies@yahoo.com.ph and we'll help you choose the best size for you. 

What are your modes of payment? 
We accept payments through BDO OTC/Online Fund Transfer and LBC Peso Padala. Payment details are given upon placing an order. You may check our insert page for more details.

How will you ship my order and when will I receive my order?
We begin shipping once we have confirmed your payment and order. We offer standard shipping via Xend. Shipping within Metro Manila costs 90 php and takes 1-3 business days, while provincial shipping costs 150 php and takes 3-5 business days. Please take note that we cannot guarantee on time deliveries from our partner courier. For other shipping concerns, you may check our insert page or message us at lola_daisies@yahoo.com.ph.

Oh no! I got the wrong size! Do you accept returns and exchanges? 
We totally understand this. Yes, we allow returns and exchanges provided that the item must be returned within 5 business days upon receiving and the item must be in its original condition. Sorry, but we don't do refunds! You may visit our insert Returns Policy page for more details regarding returns and exchanges.

Do you accept made to order sizes or pieces?
Sorry, but we do not made to order pieces as of the moment.

I want to see your pieces! Do you have a pop up store?
Yes, we do! Come through our popups at Retail Lab, 2/F Power Plant Mall and at POP by Retail Lab, 2/F Glorietta 3. Please do know that stocks online and in stores may vary. We also join bazaars and events! Just follow us on Instagram (@lola_daisies) to stay updated with our pop up schedule.

Do you do collaborations or allow pullouts? 
Why not? We'd love that! Kindly send us your proposal to our email at lola_daisies@yahoo.com.ph and we'll take it from there!


If you have other concerns (e.g. damaged item, change or cancellation of order) or you just want to say hi, email us at lola_daisies@yahoo.com.ph.